With over 20 years’ experience in Customer Service, Training and Management, Helen has a passion for helping others learn and apply the best ideas and techniques in order to make service a worthwhile business difference.

 Helen believes that you can only deliver Service Excellence externally if you are delivering it internally. This means not only having the right people within your business, but also helping leaders and managers understand their own strengths and weaknesses and how these might affect the people around them in the workplace.