Effective Management Skills
Effective Management Skills
Overview
This 2 day course will help you develop the behaviours required to be a successful Manager. Focusing on performance improvement, development and managing behaviour, this session will help you develop the knowledge and skills needed to improve the performance of yourself and your team.
This course is designed for all team leaders, supervisors and managers who have responsibility for line management.
Benefits for the individual
- Improve how you manage yourself and others
- Improved relationships in the workplace
- Better relationship with your team
Benefits for the organisation
- Increased productivity
- Increased employee engagement
- Reduced staff turnover
Join us to:
- Understand the management role
- Leadership styles
- Communication skills
- Motivating others
- Time management
- Managing performance
- Team building
- Understanding conflict
Speaker
Helen Hamilton
With over 20 years’ experience in Customer Service, Training and Management, Helen has a passion for helping others learn and apply the best ideas and techniques in order to make service a worthwhile business difference.